Your privacy matters to us. This Privacy Policy explains what personal information fmb play collects from members in the Philippines, how we use and protect that information, and what rights you have over your own data. Please read this page carefully before registering or using the platform.
Last updated: 2025. This policy applies to all registered members and visitors in the Philippines.
A straightforward overview of our data practices for Filipino members — what we collect, why we collect it, and how we keep it safe.
When you register with fmb play, we collect personal information that is necessary to create and manage your account, including your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect financial information such as your preferred payment method and transaction history in order to process deposits and withdrawals in Philippine pesos (PHP) accurately and securely. During your use of the platform, we automatically gather technical data including your device type, operating system, browser, IP address, and session activity logs to help us maintain platform performance and detect unusual behaviour. If you contact our support team, we may retain records of that communication to help resolve your query and improve our service. We collect only the information that is reasonably necessary for the purposes described in this Privacy Policy, and we do not request sensitive personal data beyond what is required for identity verification and responsible gaming compliance. All information you provide must be accurate and up to date — you can update your details at any time through your account settings. Providing false or misleading information during registration may result in account suspension in accordance with our Terms and Conditions.
The personal information we collect is used primarily to operate your fmb play account, process your transactions, verify your identity, and deliver the gaming and entertainment services you have signed up for. We use your contact details to send you important account notifications, security alerts, and service updates that are necessary for the safe operation of your account — these communications are not optional and form part of the service. Your transaction data is used to process deposits and withdrawals, detect fraudulent activity, and comply with financial reporting obligations applicable in the Philippines. We may use aggregated, anonymised data about platform usage to improve our games, features, and overall user experience, but this data cannot be used to identify you individually. If you have opted in to receive promotional communications, we may use your email address or mobile number to send you relevant offers and updates from fmb play — you can opt out of these at any time through your account preferences. We do not use your personal information to make automated decisions that have a significant legal or similarly significant effect on you without providing an opportunity for human review. All use of your data is governed by the applicable data protection laws of the Philippines, including the Data Privacy Act of 2012.
fmb play does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes under any circumstances. We may share your information with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and technical infrastructure providers — but only to the extent necessary for them to perform their specific function, and always under strict confidentiality agreements. In cases where we are required by law, regulation, or a valid legal order from a Philippine authority to disclose your information, we will comply with that obligation and, where permitted, notify you of the disclosure. If fmb play undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, which will be bound by the same privacy obligations set out in this policy. We may also share information within our corporate group for internal administrative and compliance purposes, subject to the same data protection standards. We will never disclose your personal information to any third party in a way that is inconsistent with this Privacy Policy or the applicable laws of the Philippines. If you have concerns about how your data is being shared, you may contact our data protection team using the details provided at the end of this page.
We take the security of your personal information seriously and implement a range of technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and the fmb play platform is encrypted using industry-standard protocols, and access to personal data within our systems is restricted to authorised personnel who require it to perform their job functions. We regularly review and update our security practices to address emerging threats and to maintain compliance with the data protection standards applicable in the Philippines. Your personal information is retained for as long as your account remains active and for a reasonable period thereafter as required by law, financial regulations, or legitimate business purposes such as resolving disputes or enforcing our agreements. When your data is no longer required, we take steps to securely delete or anonymise it in accordance with our internal data retention schedule. While we work hard to protect your information, no system is completely immune to security risks, and we encourage you to use a strong, unique password for your fmb play account and to keep your login credentials confidential. If you believe your account security has been compromised, please contact our support team immediately so we can take appropriate action.
As a member based in the Philippines, you have rights under the Data Privacy Act of 2012 with respect to your personal information held by fmb play, and we are committed to honouring those rights in a timely and transparent manner. You have the right to access a copy of the personal data we hold about you, to request corrections if any information is inaccurate or incomplete, and to request the deletion of your data where it is no longer necessary for the purposes for which it was collected. You also have the right to object to certain types of processing, to withdraw consent where processing is based on consent, and to lodge a complaint with the National Privacy Commission of the Philippines if you believe your rights have been violated. To exercise any of these rights, please contact our data protection team in writing — we will acknowledge your request promptly and respond within the timeframe required by applicable law. Please note that some requests may be subject to limitations where we are required to retain data for legal, regulatory, or security reasons, and we will explain any such limitations clearly when responding to your request. We will never penalise you for exercising your data rights, and your account will not be affected solely because you have made a data subject request. For more information about your rights or our data practices, please visit our FAQ page or reach out to our support team directly.
fmb play uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to analyse how members interact with our services so we can continue to improve the experience for Filipino users. Essential cookies are necessary for the platform to operate and cannot be disabled — these include cookies that maintain your login session and remember your security settings. Analytical cookies help us understand which features are most used and where members encounter difficulties, allowing us to prioritise improvements that matter most to our community. We do not use cookies to serve third-party advertising or to track your activity across unrelated websites. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of the fmb play platform. By continuing to use the platform after being informed of our cookie practices, you consent to the use of cookies as described in this Privacy Policy. If you have questions about specific cookies used on the platform, our support team can provide further details upon request.
If you have any questions about how fmb play handles your personal data, our FAQ page covers the most common privacy queries from Filipino members. You can also review our Terms and Conditions for the full picture of your rights and responsibilities on the platform. Ready to get started with a platform that takes your privacy seriously?