At fmb play, we believe that gaming should always be a fun and controlled activity. This page outlines the tools, guidelines, and support resources available to all Filipino players who want to keep their gaming experience safe, balanced, and enjoyable. Your well-being always comes first.
This policy applies to all registered members in the Philippines. Players must be 21 years of age or older to use the platform.
fmb play is committed to providing a safe, fair, and transparent gaming environment for every Filipino player. These guidelines help you stay in control at all times.
You can set daily, weekly, or monthly deposit limits directly from your fmb play account settings at any time. These limits help you stay within a budget that is comfortable for your personal financial situation. Once a limit is set, it takes effect immediately and cannot be increased without a mandatory cooling-off period. We strongly encourage all Filipino players to set realistic limits before they start playing. Responsible budgeting is the foundation of a healthy gaming habit.
Keeping track of how long you have been playing is an important part of responsible gaming. fmb play provides optional session time reminders that alert you after a set period of continuous play, giving you a natural pause to reassess. Taking regular breaks helps you maintain perspective and prevents gaming from becoming an automatic or compulsive activity. You can customise your reminder intervals in your account preferences at any time. We recommend setting a reminder for every 60 minutes of play as a healthy starting point for Filipino members.
If you feel that you need a break from gaming, fmb play offers both short-term cool-off periods and longer self-exclusion options that you can activate from your account at any time. A cool-off period temporarily restricts access to your account for a duration you choose, ranging from 24 hours to several weeks. A full self-exclusion closes your account for a minimum of six months and prevents re-registration during that period. These tools are designed to give you full control over your gaming activity without judgment. If you choose self-exclusion, our support team will assist you through the process promptly and confidentially.
fmb play strictly prohibits anyone under the age of 21 from registering or playing on the platform, in accordance with Philippine gaming regulations. All new accounts undergo identity verification to confirm that the player meets the minimum age requirement before any real-money activity is permitted. We urge all adult members to keep their login credentials private and to ensure that minors in their household cannot access their accounts. If we have reason to believe that an account is being used by a minor, we will suspend it immediately pending investigation. Protecting young people from gambling harm is a responsibility we take very seriously across all our Philippine operations.
Your full transaction and gaming history is always available in your fmb play account dashboard, giving you a clear and honest picture of your activity over any time period. Reviewing your history regularly is one of the most effective ways to stay aware of your spending patterns and gaming frequency. Reality checks are brief on-screen prompts that appear during play to remind you of how long you have been active and how much you have wagered in that session. These prompts are not intrusive but are designed to encourage mindful decision-making at key moments. We believe that transparency and self-awareness are the most powerful tools a player has for maintaining a healthy relationship with gaming.
Problem gambling does not only affect the individual player — it can have a significant impact on family members and loved ones as well. fmb play recognises this reality and encourages family members who are concerned about a loved one's gaming behaviour to reach out to our support team for guidance. We can provide information about third-party exclusion requests and connect concerned individuals with professional support organisations operating in the Philippines. Our team handles all such enquiries with the utmost sensitivity and confidentiality. You are never alone in addressing gaming-related concerns, and help is always available through our platform.
Being aware of the warning signs is the first step toward getting help. If any of the following apply to you or someone you know, we encourage you to seek support without delay.
If you recognise any of these signs in yourself or someone close to you, please do not hesitate to reach out for help. You can contact our support team directly, visit our FAQ page for more information, or get in touch with a professional support organisation in the Philippines. Taking action early makes a significant difference, and fmb play is here to support you every step of the way.
Our support team is available around the clock to assist Filipino players with responsible gaming tools, account limits, and self-exclusion requests. You can also browse our FAQ page for quick answers to common questions about safe play on fmb play. If you are ready to enjoy the platform responsibly, create your account today or log in to review your current settings.